- All orders made on Friday or during weekend will be processed on the next business day.
- Kindly allow 1- 2 business days for us to pack your orders and arrange for courier delivery. Processing time may vary during peak seasons.
- Chua Song Seng Sdn. Bhd. is not responsible for any damages or loss of goods or delayed delivery times once the items are transferred to our courier partners. As Chua Song Seng Sdn. Bhd. is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
- You Must be age above 21 & Non-Muslim to Receive Alcoholic Beverages in Malaysia and to receive the delivery, you must live in a residential apartment, corporate address or home, and you (or your representative of legal age) must be present to receive your order from our delivery service during your selected delivery window.
- Shipped orders require a recipient that is 21 or older & Non-Muslim to receive the package and their signature. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery.
- We do not deliver to and within the vicinity of the following areas:
- Hospitals
- Kuala Lumpur International Airport (KLIA) 1 and 2
- Government buildings
What if my orders are incomplete, damaged or lost in delivery?
- Please get in touch with our customer service team via Whatsapp at 016 332 6866 (JJ – CHN/ENG) or email: marketing@chuasongseng.com; We will arrange for a replacement upon verifying your claims.